IT SUPPORT
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support address specific problems with a product or service rather than the provision, customization, training or other support services.
A computer support specialist provides technical support for a company, organization’s customers, or their employer’s staff. They use computer software and equipment to assist them in providing advice and help to their employer and their employees.
Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests.
Key skills for IT support/helpdesk
In-depth knowledge of hardware and software.
Up-to-date knowledge of the latest IT and software trends.
Strong customer service ethos.
Ability to work well with people.
Strong communications skills.
Excellent organizational skills.
Ability to quickly establish good working relationships with clients.
Willingness to sometimes work unsociable hours.
Patience & Logical Mind
Enthusiasm for continual learning